Refund and Returns Policy
Return Policy
At PlugIn.lk, we are committed to providing high-quality products that meet your expectations. Your satisfaction is our top priority, and we take pride in ensuring a smooth shopping experience.
Accepted Returns
We accept returns only for products with manufacturing defects. If you receive a defective item, please reach out to our customer support team within 2 days of receiving your order.
Return Process
To initiate a return, kindly provide proof of purchase along with a detailed description and images of the defect. Our team will review your request and guide you through the return procedure.
Non-returnable Items
We do not accept returns for:
- Items damaged due to mishandling or misuse.
- Products showing normal wear and tear.
- Items without their original packaging.
For any assistance regarding returns, feel free to contact our support team at 074 321 2015. We’re here to help ensure a hassle-free experience at PlugIn.lk!
Refund Policy
At PlugIn.lk, our priority is to ensure you receive the best products. While we typically offer exchanges and replacements, we understand that some exceptional cases may require a refund.
As a general practice, we do not offer refunds. Instead, we focus on resolving concerns through exchanges, replacements, or store credits to ensure your satisfaction.
Exceptions
Refunds may only be considered in cases such as:
- Accidental double payments or overcharges.
- A product being out of stock after purchase.
If you believe you qualify for a refund, please contact our support team within 7 days of purchase or delivery with proof of purchase and a clear explanation of the issue. Refund requests will be carefully reviewed, and if approved, we will process them promptly.
We appreciate your trust in PlugIn.lk and remain committed to providing the best shopping experience!